Multiple items ordered at the same time will only incur one delivery charge.
UK rates:
We are currently offering FREE NEXT WORKING DAY DELIVERY (for orders received by 3pm) if you spend over £50 on full priced items. We aim to deliver all mainland UK standard orders within 1 working day (excludes Scottish Highlands) and deliveries should not take longer than this time. If your delivery does in fact take longer, then you can contact our customer service department on info@resurrection-online.com to inquire about its status.
PLEASE NOTE: Orders placed after 3pm on Friday will not be picked up by the courier until the following Monday at 3pm for Tuesday delivery. Our couriers deliver Monday to Friday, 8am - 7pm. Please note, Saturday and Sunday are not classed as working days. Saturday and Sunday delivery options are available within the UK. See restrictions below.
PLEASE NOTE: Delivery charges to the Scottish Highlands, Northern Ireland, the Isle of Man, the Isle of Wight and the Channel Islands vary from £10 to £18.
PLEASE NOTE: We cannot take responsibility for any delays to deliveries once the items are out of our hands. The couriers we use are reliable more than 99% of the time but occasionally there are delays due to shipment errors.
In busy sale periods deliveries may also take an extra 2 days.
Please note that Carhartt's worldwide distribution policy means we are unable to ship Carhartt WIP to Italy, Australia, The United States or Asia.
Saturday & Sunday Delivery: Please note couriers pick up Monday to Friday so any requests for Saturday or Sunday delivery must be made before 3pm on the preceding Friday. Orders made after 3pm on Friday will not be processed until the following Monday.
Overseas rates:
We currently offer £10.00 tracked delivery to Ireland and £15.00 tracked delivery to the rest of the EU.
Outside of the EU the shipping rate starts at £20. Shipping times may vary.
NOTE: If you are exercising the right to cancel, you as the consumer bears any return costs.
HOW LONG DO I HAVE TO RETURN AN ITEM?
Extended 60 days return policy
If you are not satisfied with your purchase, you have 60 days from the delivery date to notify us and return your item. Items returned must be unworn and in resalable condition with the original tags in place.
Cosmetics and pierced earrings cannot be returned due to hygiene reasons.
In order to save you time and ensure your refunds/exchanges are processed quickly and efficiently, please see the returns procedure below.
HOW DO I RETURN ANY UNWANTED OR UNSUITABLE ITEMS?
All orders placed on www.resurrection-online.com can be returned via
POST - You can send the item(s) back to us. Please request a returns number.
STORE - Items can be returned to our Resurrection store along with your dispatch note. Please note however, that orders returned to store will be refunded by the original method of payment used and will be processed by our office staff.
FAULTY/ WRONG ITEM(S)
Please carefully check your items once they have arrived. Should you receive a faulty/damaged/wrong item please email us at info@resurrection-online.com stating your order number and the nature of the fault or mistake.
-UK Orders: We will refund you the cost of the return postage upon receipt of the item up to the value of £7 (please send us a photo or scan of the postal receipt for our records).
-Overseas Orders: We will refund the postage cost you incur to return the item (Up to the value of £10) please send us a photo or scan of the postal receipt for our records)
You have 60 days from the delivery date to return your order.
For faulty items that have been worn/used or returns outside our Returns Policy, please email us at info@resurrection-online.com for further assistance. These may be accepted at the discretion of Resurrection-online.com
RETURNING GOODS BOUGHT AS SPECIAL OFFERS, MULTIBUYS OR PROMOTIONS:
If you return items bought as part of a multi-buy discount offer (for example buy one get one free or get the second one discounted, or other) then subject to this clause and other relevant provisions of the terms and conditions;
If you return any full price item you will be eligible for a refund which shall be calculated taking into account the full price item but also a charge for the full value of the second item supplied at discount. Therefore any full price item refund paid to you shall be reduced by the value of the discount applied to the second discounted item.
If you return all items purchased as a multi-buy discount offer, you will be eligible for a refund of the full multi-buy value paid. If you return the second discounted item you will be eligible for a refund of the discounted value paid for the item.
EXCHANGES
We may be unable to process exchanges for some items purchased online and returned to our warehouse. You may have to send the item back to us for a refund to be processed and place a new order for the alternate item.
Please contact us at info@resurrection-online.com with your exchange request and we will work out the appropriate process for that item.
Exchanges may incur an additional postage fee which is payable online.
Alternatively, you may exchange your item at our Resurrection store. Along with the item you wish to exchange, you will need to bring along your dispatch note.
RETURNS BY POST
To return an online purchase, please follow these instructions.
REQUEST A RETURNS NUMBER – Email us at info@resurrection-online.com to request your returns number stating your name, order number and the item(s) you are returning. We will then email you your returns number. Items received without a returns number may not be accepted. Write the returns number in the box provided in the dispatch note.
Please return the item to:
Resurrection (Returns Dept)
27-29 Bold Street
Liverpool
L1 4DN
We recommend you send your return using a secure or trackable method - i.e. Recorded/Special Delivery - and that you retain your proof of postage.
Until we receive your return to our warehouse, the items and their condition are your responsibility.
Alternatively you can use a copy of the EU Model Cancellation form found here to inform us of your intent to cancel and return any items to us.
What happens next?
Under normal circumstances please allow up to two days for your return to be processed upon receipt. As per EU directives all relevant refunds will be made within 14 days of us receiving any returned items.
REFUND PROCESSED - Your refund will be credited back via the original method of payment. Refunds will take 0-5 working days from the time of processing to appear back in your account, depending on the original method of payment.
If for any reason we are unable to issue a refund via the original method of payment, a credit for the amount due to be refunded will be sent to you.
We will send you an email to confirm your return has been received and refund processed.
EXCHANGE PROCESSED - Your new item will be dispatched as appropriate.
We will send you an email to confirm shipment of the alternative item.
Questions? Contact our customer service department. info@resurrection-online.com
