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Multiple items ordered at the same time will only incur one delivery charge.
We are currently offering FREE NEXT WORKING DAY DELIVERY (for orders received by 3pm) if you spend over £50 on full price items. We aim to deliver all mainland UK standard orders within 1 working day (excludes Scottish Highlands) and deliveries should not take longer than this time. If your delivery does in fact take longer, then you can contact our customer service department on email@example.com to inquire about its status.
PLEASE NOTE: Orders placed after 3pm on Friday will not be picked up by the courier until the following Monday at 3pm for Tuesday delivery.
Our couriers deliver Monday to Friday, 8am - 7pm. Please note, Saturday and Sunday are not classed as working days. Saturday and Sunday delivery options are available within the UK. See restrictions below.
Note: Delivery charges to the Scottish Highlands, Northern Ireland, the Isle of Man, the Isle of Wight and the Channel Islands vary from £10 to £18.
Please note we cannot take responsibility for any delays to deliveries once the items are out of our hands. The couriers we use are reliable more than 99% of the time but occasionally there are delays due to shipment errors.
In busy sale periods deliveries may also take an extra 2 days.
Please note that the Carhartt's worldwide distribution policy means we are unable to ship Carhartt WIP to Italy, Australia, The United States or Asia.
Saturday & Sunday Delivery: Please note couriers pick up Monday to Friday so any requests for Saturday or Sunday delivery must be made before 3pm on the preceding Friday. Orders made after 3pm on Friday will not be processed until the following Monday.
We currently offer £10.00 tracked delivery to Ireland and £15.00 tracked delivery to the rest of the EU.
Outside of the EU the shipping rate starts at £20. Shipping times may vary.
Questions? Contact our customer service department. firstname.lastname@example.org
NOTE: If you are exercising the right to cancel, you as the consumer bears any return costs.
HOW LONG DO I HAVE TO RETURN AN ITEM?
30 days return policy
If you are not satisfied with your purchase, you have 30 days from the delivery date to notify us and return your item. Items returned must be unworn and in resalable condition with the original tags in place.
Cosmetics and pierced earrings cannot be returned due to hygiene reasons.
In order to save you time and ensure your refunds/exchanges are processed quickly and efficiently, please see the returns procedure below.
HOW DO I RETURN ANY UNWANTED OR UNSUITABLE ITEMS?
All orders placed on www.resurrection-online.com can be returned via:
POST - You can send the item(s) back to us. Please request a returns number (see below)
STORE - Items can be returned to our Resurrection store along with your dispatch note. Please note however, that orders returned to store will be refunded by the original method of payment used and will be processed by our office staff.
FAULTY/ WRONG ITEM(S)
Please carefully check your items once they have arrived. Should you receive a faulty/damaged/wrong item please email us at email@example.com stating your order number and the nature of the fault or mistake.
-UK Orders: We will refund you the cost of the return postage upon receipt of the item up to the value of £7 (please send us a photo or scan of the postal receipt for our records).
-Overseas Orders: We will refund the postage cost you incur to return the item (Up to the value of £10) please send us a photo or scan of the postal receipt for our records)
You have 30 days from the delivery date to return your order.
For faulty items that have been worn/used or returns outside our Returns Policy, please email us at firstname.lastname@example.org for further assistance. These may be accepted at the discretion of Resurrection-online.com
RETURNING GOODS BOUGHT AS SPECIAL OFFERS, Multi buys or other promotions:
If you return items bought as part of a multi-buy discount offer (for example buy one get one free or get the second one discounted, or other) then subject to this clause and other relevant provisions of the terms and conditions;
We may be unable to process exchanges for some items purchased online and returned to our warehouse. You may have to send the item back to us for a refund to be processed and place a new order for the alternate item.
Please contact us at email@example.com with your exchange request and we will work out the appropriate process for that item.
Exchanges may incur an additional postage fee which is payable online.
Alternatively, you may exchange your item at our Resurrection store. Along with the item you wish to exchange, you will need to bring along your dispatch note.
RETURNS BY POST
To return an online purchase, please follow these instructions.
REQUEST A RETURNS NUMBER – Email us at firstname.lastname@example.org to request your returns number stating your name, order number and the item(s) you are returning. We will then email you your returns number. Items received without a returns number may not be accepted. Write the returns number in the box provided in the dispatch note. Please return the item to:
Resurrection (Returns Dept)
27-29 Bold Street
We recommend you send your return using a secure or trackable method - i.e. Recorded/Special Delivery - and that you retain your proof of postage.
Until we receive your return to our warehouse, the items and their condition are your responsibility.
What happens next?
Under normal circumstances please allow up to five days for your return to be processed upon receipt.
REFUND PROCESSED - Your refund will be credited back via the original method of payment. Refunds will take 0-7 working days from the time of processing to appear back in your account, depending on the original method of payment.
If for any reason we are unable to issue a refund via the original method of payment, a credit for the amount due to be refunded will be sent to you.
We will send you an email to confirm your return has been received and refund processed.
EXCHANGE PROCESSED - Your new item will be dispatched as appropriate.
We will send you an email to confirm shipment of the alternative item.
You can pay with a credit or debit card (via SagePay), Paypal or Ukash.
SagePay provides secure online credit and debit card payment solutions for thousands of online and mail order businesses across theUK.
Sage have become one of the largest independent Payment Service Providers in theUK because their solutions offer their customers exceptional value for money without compromising on the level of service and functionality that they provide.
Their core service values are:
To offer a highly competitive pricing policy to lower the cost of trading online.