NOTE: If you are exercising the right to cancel, you as the consumer bears any return costs.
HOW LONG DO I HAVE TO RETURN AN ITEM?
REGULAR RETURNS PERIOD TERMS (EXC. RUN UP TO CHRISTMAS)
If you are not satisfied with your purchase, you have 14 days from the delivery date to cancel your order and a further 14 days to return the item to us for a refund. Items returned must be unworn and in resalable condition with the original tags in place.
Cosmetics, underwear and pierced jewellery cannot be returned due to hygiene reasons.
In order to save you time and ensure your refunds/exchanges are processed quickly and efficiently, please see the returns procedure below.
HOW DO I RETURN ANY UNWANTED OR UNSUITABLE ITEMS?
All orders placed on www.resurrection-online.com can be returned via:
POST - You can send the item(s) back to us.
STORE - Items can be returned to our Resurrection store along with your dispatch note. Please note however, that orders returned to store will be refunded by the original method of payment used and will be processed by our office staff.
FAULTY/ WRONG ITEM(S)
Please carefully check your items once they have arrived. Should you receive a faulty/damaged/wrong item please email us at email@example.com stating your order number and the nature of the fault or mistake.
-UK Orders: We will refund you the cost of the return postage upon receipt of the item up to the value of £7 (please send us a photo or scan of the postal receipt for our records).
-Overseas Orders: We will refund the postage cost you incur to return the item (Up to the value of £10) please send us a photo or scan of the postal receipt for our records)
You have 30 days from the delivery date to return your order.
For faulty items that have been worn/used or returns outside our Returns Policy, please email us at firstname.lastname@example.org for further assistance. These may be accepted at the discretion of Resurrection-online.com
RETURNING GOODS BOUGHT AS SPECIAL OFFERS, Multi buys or other promotions:
If you return items bought as part of a multi-buy discount offer (for example buy one get one free or get the second one discounted, or other) then subject to this clause and other relevant provisions of the terms and conditions;
We may be unable to process exchanges for some items purchased online and returned to our warehouse. You may have to send the item back to us for a refund to be processed and place a new order for the alternate item.
Please contact us at email@example.com with your exchange request and we will work out the appropriate process for that item.
Exchanges may incur an additional postage fee which is payable online.
Alternatively, you may exchange your item at our Resurrection store. Along with the item you wish to exchange, you will need to bring along your dispatch note.
RETURNS BY POST
To return an online purchase, please follow these instructions.
REQUEST A RETURNS NUMBER – Email us at firstname.lastname@example.org to request your returns number stating your name, order number and the item(s) you are returning. We will then email you your returns number. Items received without a returns number may not be accepted. Write the returns number in the box provided in the dispatch note and return the item to:
Resurrection (Returns Dept)
27-29 Bold Street
We recommend you send your return using a secure or trackable method - i.e. Recorded/Special Delivery - and that you retain your proof of postage.
Until we receive your return to our warehouse, the items and their condition are your responsibility.
Alternatively you can use a copy of the EU Model Cancellation form found here to inform us of your intent to cancel and return any items to us.
What happens next?
Under normal circumstances please allow up to five days for your return to be processed upon receipt. As per EU directives all relevant refunds will be made within 14 days of us receiving any returned items.
REFUND PROCESSED - Your refund will be credited back via the original method of payment. Refunds will take 0-7 working days from the time of processing to appear back in your account, depending on the original method of payment.
If for any reason we are unable to issue a refund via the original method of payment, a credit for the amount due to be refunded will be sent to you.
We will send you an email to confirm your return has been received and refund processed.
EXCHANGE PROCESSED - Your new item will be dispatched as appropriate.
We will send you an email to confirm shipment of the alternative item.