Returns Policy
Return or exchange an item
If you are not completely satisfied with your purchase, simply email us at info@resurrection-online.com to obtain a returns code. Please entitle your email "return notification". This will help to speed up the processing of your refund. We will then email you a returns number. Please write this clearly on a piece of paper (or on the delivery invoice if you still have it) and include it with your return. The item or items must be returned to us in their original condition within 14 days of receipt. We will issue a full refund on receipt, or exchange the item for a different size / colour if preferred. Some products are non-returnable for hygiene reasons. At any time, if you have any problems or queries, please ring us on 0151 709 2676 and we will be happy to help.
Please note:
Please send the parcel to:
Resurrection Returns
17-19 Bold Street
Liverpool
L1 4DN
UK
Faulty Item
If the item you received is faulty, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.
I received the wrong item
If the item you received is not what you originally ordered, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Order Cancellations
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Resurrection, for a full refund.
Order cancellations must be made in writing or email, quoting your order number, within 7 days. We will issue you with a returns number which you must include with your return.
Please note: